Costain’s Cultural Behavioural Management (CBM) Programme has retained its world-class Platinum Accreditation following the latest assessment by The Cambridge Center for Behavioral Studies, based in Massachusetts, USA.
Commissioners from the Center visited the business and several Costain projects across the UK in June of this year as part of the three-yearly cycle of assessment. Their review of CBM involved in-depth interviews and fact-finding with people at every level of the organisation and the supply chain.
The Commissioners commented that “Based on an extensive review of program documentation and data reflecting exemplary program and safety performance, in addition to conversations with groups of managers and workers across multiple work sites, the review team of Dr. Lebbon, Dr. Sigurdsson, and Dr. Sleiman recommended that CBM be accredited at the Platinum Level. The Commission unanimously approved the recommendation.”
Group Director of Behavioural Management, Claire Fryer, said: “this award is a testament to the understanding and application of behavioural science at multiple levels in our organisation and is a tremendous achievement.” The CBM programme has seen an increase from seven out of ten standards achieving individual Platinum status (awarded in 2018) to 10 out of 10 standards being awarded Platinum this year.
Note-worthy strengths reported by the Commissioners include:
- Dedicated teams of professionals that apply behavioural science to safety and other areas of Costain’s business in innovative ways that empirically contribute to the health and wellbeing of its workforce
- The Behavioural Management Team (BMTeam) has a wide reach across the business and has established a positive reputation inside the organisation for its contribution to what can best be termed as an organisational ‘culture of care’
- Significant progress was observed since the last review, most notably applying behavioural science principles across several organisational layers, from the executive level to project teams, frontline leadership, and frontline workers
- There is widespread knowledge of the CBM program, its operation and goals. Employees voiced strong support for the program, the BMTeam and coaches.
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