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Service management -24/7 help desk

Keeping your critical technology operational

We help you ensure your operational teams can trust the technology they use will be there when they need it. We also provide a 24/7 incident response service.

We provide design, operation, management and continuous improvement services that are certified to the ISO20000 standard and delivered in line with Information Technology Infrastructure Library (ITIL) best practice. Our experienced team of service and technical managers will work with you to maximise the benefits of technology for your organisation and for your customers. This includes embedding the right products and systems, ensuring they operate efficiently throughout their life, and preventing problems before they occur. We offer expert technical support through a single point of contact and provide a 24/7 emergency response. We’re continually monitoring and improving our service to ensure we deliver the best possible customer experience.

Service management

Key benefits 

  1. We are one of only a handful of UK companies to be certified to ISO20000 standards. All our service employees are ITIL trained and follow best practice set out by both the ITIL and ISO certification so you know your operational technology is in the best possible hands.
  2. We minimise downtime by proactively monitoring equipment. This enables us to identify potential problems and fix them before they occur.
  3. We deliver cost savings throughout the life of the contract by driving continual service improvement through intimate knowledge of the asset and operational teams.
  4. Our expert support and 24/7 incident management service offers peace of mind by providing proactive and reactive support – keeping your assets available, working harder for longer.
  5. We maintain 99.999% availability on our client critical systems, allowing them to provide the best service to their customers and minimising the risks to end users.


Why choose Costain

Our experience of delivering and operating infrastructure means we understand the challenges you face in providing a live operational service which enables us to offer trusted, proactive, and timely technical support.