Performance and reports
As a responsible business we are continually looking to improve our performance and the service we provide our stakeholders. We set ourselves ambitious annual targets which we report our progress against below.
We are pleased to report that 85% of our targets were fully met.
We track our progress by measuring our performance against the Key Performance Indicators above. These are linked directly to our Costain Cares strategy and were selected because they seek to address the issues that matter to Costain and our stakeholders.
Ensuring Costain is a safe and great place to work
Vision: Provide a safe working environment free from harm
Target: To continually improve safety performance with a zero tolerance approach
Measure: Accident Frequency Rate (AFR)
|
|
2017 |
2016 |
2015 |
2014 |
2013 |
2012 |
|
AFR |
0.07 |
0.09 |
0.08 |
0.10 |
0.12 |
0.09 |
Vision: Attract, retain and develop the best people for the Costain Group
Target: To provide initiatives and working conditions in order to retain key staff
Measure: Employee Engagement
|
|
2016 |
2014 |
2011 |
|
Employee Engagement |
76% |
75% |
57% |
76% of employees think Costain is a great place to work.
Target: To value diversity and inclusion in the workforce
Measure: % female employees, % Black, Asian and Minority Ethnic (BAME) employees
|
|
2017 |
2016 |
2015 |
2014 |
2013 |
2012 |
2011 |
|
% Female employees |
21.7 |
22.1 |
20.02 |
19.0 |
19.0 |
19.4 |
22.2 |
|
% BAME employees |
10.8 |
9.4 |
9.60 |
11.0 |
7.2 |
8.0 |
6.6 |
Increasing numbers of female employees.
Our performance assessment tool is used to assess the performance of key suppliers on a regular basis against a number of indicators including Health and Safety, programme, commercial and quality performance. The assessment and results are used as a basis for discussion with each strategic and preferred supplier of their performance and to put in place, where necessary, actions to improve performance.
Supporting our local communities and leaving a positive lasting legacy
Vision: Support the local communities in which we operate, ensuring we leave a lasting legacy
Measure: Charitable donations
|
|
2017 |
2016 |
2015 |
2014 |
2013 |
2012 |
2011 |
|
Charitable donations |
£209,797 |
£108,556 |
£523,000 |
£226,000 |
£135,000 |
£171,000 |
£173,000 |
We continue to support various charities local to our operations and via the Costain Community Chest, where small donations are made by the Company to support employee charity involvement.
Measure: Group average score in the Considerate Constructors Scheme
|
|
2017 |
2016 |
2015 |
2014 |
|
Group Average CCS score |
43.8 |
42.7 |
41.3 |
40.6 |
A positive increase in the average Considerate Constructors Scheme score, out of 50
Measure: Group employee volunteering hours
|
|
2017 |
2016 |
|
Hours donated to good causes |
5,660 |
12,493 |
Costain employees embraced the 2016 volunteering focus, well exceeding the 10,000 hours target set
Providing Better Solutions for the Marketplace
Vision: Provide sustainable solutions and the highest standards of service for our customers
Measure: Client satisfaction
|
|
2017 |
2016 |
2015 |
2014 |
2013 |
2012 |
2011 |
|
Customer satisfaction |
85% |
85% |
82% |
83% |
84% |
84% |
81% |
Vision: Operate a collaborative, responsible supply chain where our partners support us in delivering efficient, innovative and sustainable solutions
Target: Average key supplier performance score of greater than 50%
Measure: Supplier performance
|
|
2017 |
2016 |
2015 |
2014 |
2013 |
2012 |
2011 |
|
Supplier performance |
71% |
68% |
68% |
69% |
70% |
69% |
65% |